Yes, it's an internal reset.  It's either fixable or it isn't.  If it's 
fixable I'm confident I can fix it.  I have no clue what your LBS can 
handle.  If you installed it and brought it to me, I would know what to do 
and would do it in under a minute.  Your mech not fixing it immediately 
tells me it's permanently broken or your mechanic is not experienced.  If 
it's not fixable, I'll tell you and send it back.

Bill

On Wednesday, June 5, 2019 at 11:11:25 AM UTC-7, Dave Redmon wrote:
>
> Thanks for your offer, Bill. Is an internal "reset" of that inner ring  
> required? (I can't budge it even a little.)  Is that something my LBS can 
> handle?  To be fair, my LBS mech did not install the shifters on the 
> handlebars--I did.
>
> Dave
>
> On Wed, Jun 5, 2019, 12:41 PM Bill Lindsay <[email protected] 
> <javascript:> wrote:
>
>> Dave 
>>
>> No problem. Just mail it to me and I’ll fix it and mail it back to you. 
>>
>> Bill
>>
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