Aaaaaaand that’s one of the challenges with modern bike shops. It is hard to 
find one that just gets the job done right the first time. I’d suggest you talk 
with the owner, letting him know so he has the option of making things right. 
Far better to have held the bikes longer and done the job right the first time. 
Whoever the mechanic was both times should be shown what they did wrong and 
helped to learn how to do it right. You’re describing pretty basic things a 
good mechanic would have gotten right.

Second, mechanics of Rivendell bikes are not that hard. If you are comfortable 
sitting on the floor or squatting, you really don’t even need a repair stand. I 
followed the “learn as I go method” as jobs required. I bought the tools that 
job required and that helped spread out the overwhelming nature of the whole 
thing, and was easier on the budget. Grin. Derailures still baffle me, and 
perhaps always will. Learn what you can, knowing you can always fall back on 
your LBS if needed.

With abandon,
Patrick

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