Beautiful Bikes!

At the bike shop at which I used to work we used to always wipe down 
customers' bikes with Lemon Pledge as the final step of any tune 
up/overhaul/major service.  Customers always really appreciated it, even if 
they didn't know quite exactly why their bike looked so good.  We felt that 
if they are dropping that kind of dough for (in reality, usually) quite 
simple (to us, at least) work, we owed them at the least a bit of "WOW 
factor..."

I also used to intentionally leave a teensy bit of green Park grease 
somewhere subtle but conspicuous (like a bit of seepage around a brake 
cable barrel adjuster) juuuust so's they knew we did something.  I'd also 
adjust the cables with the barrel adjusters two turns out, rather than 
screwed all the way in, so the customer could have a bit of tweeking room 
to get the feel "just right."  The little things count, and go a long way!

Cheers- Mike in Htfd CT

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