+1 For Dens idea. I use the stack exchange and a few related linked sites, and it's awesome! Google it, sign up, find some puppet questions that have been posted there. You guys might be able to help :)
On 3 Apr 2012, at 06:53, Denmat wrote: > How about a 'serverfault' or 'stackoverflow' or the like site? One of the > issues I find is that previous answers are lost in mail lists and hard to > search for. IRC isn't much help for searching previous answers either. > > -1 for separate lists. > > Den > > On 03/04/2012, at 14:30, Michael Stahnke <stah...@puppetlabs.com> wrote: > >> Hey, we've been having some mailing list discussion on and off inside >> of Puppet Labs too. Obviously we have a large community that we are >> trying to appeal to, and we keep doing our best to create the >> experience for the user-base. >> >> Breaking the users list into two lists has its pros and cons. >> >> Pros: >> * Less code fragments in emails >> * Advanced users not bogged down with new user questions >> >> Cons: >> * Fragmentation of the user-base >> * Who will monitor/answer questions on a new user list? >> * New people may not learn from more experienced people, because the >> more experienced users may not subscribe to the new-users list >> >> What I really think we need, is a way to provide knowledge to new >> users in an efficient (and non fragmented) way. In the past we had a >> horrible problem with documentation all over the place, wiki issues, >> blogs from everybody and their brother, etc. Today, we have narrowed >> those problems with the Learning Puppet series. >> (http://docs.puppetlabs.com/learning/), and lots of other >> documentation improvements on docs.puppetlabs.com. >> >> The points about FAQ make complete sense. We'd like to address this >> with proper documentation and some other online presence that will be >> rolled out in the in the next quarter or so. >> >> As an interrum, could we have a wiki page where we place questions >> that get asked frequently and have no (or incomplete) associated >> documentation? >> http://projects.puppetlabs.com/projects/puppet/wiki/Frequent_Questions_Without_Answers >> >> >> We also hope that IRC is helpful and remains helpful. I don't often >> see RTFM comments coming out in #puppet. When I do, it's quite often >> because their exact question was already answered, with citations, and >> the user still didn't read it. Also in this thread somebody mentioned >> helping those willing to help themselves. That's a fair statement, >> but we really want to make this an accepting community to make >> everybody better at their workloads with Puppet. >> >> I hope I've attempted to answer some of the concerns. I am totally >> willing to revisit this in 90 days or so if the community thinks we >> should be handling this differently. >> >> This is also by no means designed to close this discussion, so please >> weigh in if you have opinions. >> >> Michael Stahnke >> Community Manager >> >> >> >> On Fri, Mar 30, 2012 at 1:00 PM, Mister IT Guru <misteritg...@gmx.com> wrote: >>> Good Evening Guys, >>> >>> Let me start by saying that I really admire how far puppet has come in the >>> last year or so, with the launch of the Enterprise version, Puppet Forge >>> and the other innovations from within Puppet Labs, and in particular the >>> community participation. I love the mailing list, even though I've been >>> lurking for over a year. It's this "inner shame" that compels me to raise >>> this issue. I apologise if this is not the place to mention this, but hey, >>> you've already got this far, so keep reading! >>> >>> I get stage fright looking at some of the "code fragments" that people post >>> to the list and then say "This is how far I've got and I'm trying to do X" >>> where X is something pretty complex/unique doesn't quite seem like best >>> practice or something that you'll find on a general use linux box. While I >>> have no problem or even issue with this, the problem I find is that when I >>> tell my admin geek friends about puppet, they go to google and switch off >>> when they see what they view as "buckets of work" to just get started. >> >> We have a lot of Puppet users on Mac, BSD, and now Windows too, so >> it's not just Linux. >> >>> >>> In a nutshell the perception and feedback I get and I feel this myself, is >>> that the competency level of those whose regularly participate in this >>> list, and in other internet forums may just be a bit too good. I feel as if >>> puppet is lacking a sort of "nursery area". After all, everyone here is >>> already a 'professional' or so we like to think! >>> >>> Would it be a good idea to have a puppet beginners list, where people can >>> post dumb questions, and maybe have some patient people posting links to >>> blog entries, you tube videos (something which I noticed is lacking for >>> puppet, again making it hard for me to evangelise about it, to even get >>> clients to look at it), and get up to speed with you guys. >>> >>> I would like a Puppet Nursery - Or failing that, can we get a puppet >>> advance list? :) >>> >>> I'm just saying - It worked for a different project, that's part of how >>> ubuntu started to take over the world, it just became accessible to the >>> casual user. Well, there are a bucket load of causal professional linux >>> admins, who I fear may dismiss taking up puppet because they just can't get >>> the time together to learn or keep up with those who puppet 24/7 >>> >>> It's just an observation, with a request thrown in - If I annoyed you, >>> upset you, hurt your ego or made you feel bad in any way, I'm sorry. If you >>> wish to take it up with me personally, no problem, have your people call my >>> people, and we'll set up the meet - I'm a big guy so bring backup! (just >>> kidding, love peace and all that!) - I'm hoping to stimulate some >>> conversation and debate - how can puppet be one of the first thoughts in >>> the mind of someone who wants to manage from a 2 to 2 thousands machines? - >>> Reach a critical mass amount casual users? Worked for Facebook, Twitter - >>> not so much for Nokia but you get the point. >>> >>> SO! Techie Admin Genius People!! Let's Debate >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Puppet Users" group. >>> To post to this group, send email to puppet-users@googlegroups.com. >>> To unsubscribe from this group, send email to >>> puppet-users+unsubscr...@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/puppet-users?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Puppet Users" group. >> To post to this group, send email to puppet-users@googlegroups.com. >> To unsubscribe from this group, send email to >> puppet-users+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/puppet-users?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "Puppet Users" group. > To post to this group, send email to puppet-users@googlegroups.com. > To unsubscribe from this group, send email to > puppet-users+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/puppet-users?hl=en. > -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com. To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en.
