How about a 'serverfault' or 'stackoverflow' or the like site? One of the issues I find is that previous answers are lost in mail lists and hard to search for. IRC isn't much help for searching previous answers either.
-1 for separate lists. Den On 03/04/2012, at 14:30, Michael Stahnke <stah...@puppetlabs.com> wrote: > Hey, we've been having some mailing list discussion on and off inside > of Puppet Labs too. Obviously we have a large community that we are > trying to appeal to, and we keep doing our best to create the > experience for the user-base. > > Breaking the users list into two lists has its pros and cons. > > Pros: > * Less code fragments in emails > * Advanced users not bogged down with new user questions > > Cons: > * Fragmentation of the user-base > * Who will monitor/answer questions on a new user list? > * New people may not learn from more experienced people, because the > more experienced users may not subscribe to the new-users list > > What I really think we need, is a way to provide knowledge to new > users in an efficient (and non fragmented) way. In the past we had a > horrible problem with documentation all over the place, wiki issues, > blogs from everybody and their brother, etc. Today, we have narrowed > those problems with the Learning Puppet series. > (http://docs.puppetlabs.com/learning/), and lots of other > documentation improvements on docs.puppetlabs.com. > > The points about FAQ make complete sense. We'd like to address this > with proper documentation and some other online presence that will be > rolled out in the in the next quarter or so. > > As an interrum, could we have a wiki page where we place questions > that get asked frequently and have no (or incomplete) associated > documentation? > http://projects.puppetlabs.com/projects/puppet/wiki/Frequent_Questions_Without_Answers > > > We also hope that IRC is helpful and remains helpful. I don't often > see RTFM comments coming out in #puppet. When I do, it's quite often > because their exact question was already answered, with citations, and > the user still didn't read it. Also in this thread somebody mentioned > helping those willing to help themselves. That's a fair statement, > but we really want to make this an accepting community to make > everybody better at their workloads with Puppet. > > I hope I've attempted to answer some of the concerns. I am totally > willing to revisit this in 90 days or so if the community thinks we > should be handling this differently. > > This is also by no means designed to close this discussion, so please > weigh in if you have opinions. > > Michael Stahnke > Community Manager > > > > On Fri, Mar 30, 2012 at 1:00 PM, Mister IT Guru <misteritg...@gmx.com> wrote: >> Good Evening Guys, >> >> Let me start by saying that I really admire how far puppet has come in the >> last year or so, with the launch of the Enterprise version, Puppet Forge and >> the other innovations from within Puppet Labs, and in particular the >> community participation. I love the mailing list, even though I've been >> lurking for over a year. It's this "inner shame" that compels me to raise >> this issue. I apologise if this is not the place to mention this, but hey, >> you've already got this far, so keep reading! >> >> I get stage fright looking at some of the "code fragments" that people post >> to the list and then say "This is how far I've got and I'm trying to do X" >> where X is something pretty complex/unique doesn't quite seem like best >> practice or something that you'll find on a general use linux box. While I >> have no problem or even issue with this, the problem I find is that when I >> tell my admin geek friends about puppet, they go to google and switch off >> when they see what they view as "buckets of work" to just get started. > > We have a lot of Puppet users on Mac, BSD, and now Windows too, so > it's not just Linux. > >> >> In a nutshell the perception and feedback I get and I feel this myself, is >> that the competency level of those whose regularly participate in this list, >> and in other internet forums may just be a bit too good. I feel as if puppet >> is lacking a sort of "nursery area". After all, everyone here is already a >> 'professional' or so we like to think! >> >> Would it be a good idea to have a puppet beginners list, where people can >> post dumb questions, and maybe have some patient people posting links to >> blog entries, you tube videos (something which I noticed is lacking for >> puppet, again making it hard for me to evangelise about it, to even get >> clients to look at it), and get up to speed with you guys. >> >> I would like a Puppet Nursery - Or failing that, can we get a puppet advance >> list? :) >> >> I'm just saying - It worked for a different project, that's part of how >> ubuntu started to take over the world, it just became accessible to the >> casual user. Well, there are a bucket load of causal professional linux >> admins, who I fear may dismiss taking up puppet because they just can't get >> the time together to learn or keep up with those who puppet 24/7 >> >> It's just an observation, with a request thrown in - If I annoyed you, upset >> you, hurt your ego or made you feel bad in any way, I'm sorry. If you wish >> to take it up with me personally, no problem, have your people call my >> people, and we'll set up the meet - I'm a big guy so bring backup! (just >> kidding, love peace and all that!) - I'm hoping to stimulate some >> conversation and debate - how can puppet be one of the first thoughts in the >> mind of someone who wants to manage from a 2 to 2 thousands machines? - >> Reach a critical mass amount casual users? Worked for Facebook, Twitter - >> not so much for Nokia but you get the point. >> >> SO! Techie Admin Genius People!! Let's Debate >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Puppet Users" group. >> To post to this group, send email to puppet-users@googlegroups.com. >> To unsubscribe from this group, send email to >> puppet-users+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/puppet-users?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "Puppet Users" group. > To post to this group, send email to puppet-users@googlegroups.com. > To unsubscribe from this group, send email to > puppet-users+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/puppet-users?hl=en. > -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com. 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