I tried passwording the web site and it did not overcome the problem of unpaid for updates. The website clearly states it is only to be used by legit and paid up users. I see no reason to now "reward" them by offering a discount. I send them a normal invoice. A few of them were surprised that i "knew" they had updated their system. One of them said "I've done it this way for 3 years". So I billed him 3 years.
The "tip" I offered was the ability for your system to send you email messages without end-user input. Wether for updates, error messages or otherwise S On Fri, Mar 13, 2009 at 9:34 AM, Kevin Cully <[email protected]> wrote: > It might be good to reach out to these customers with a call and say > that you noticed them downloading the update and that their license has > expired. Then ask them if they would like to upgrade/renew for 30% off. > > You know they like your software, they've already got it installed, > configured and working. This might be an easy way to regain some > customers CHEAP! Turn a thief into good customer. > > Just a thought. > > -Kevin > CULLY Technologies, LLC > > > Paul McNett wrote: >> Sytze de Boer wrote: >>> My users must update their payroll system every year (in March) for >>> new statutory requirements. >>> They pay an annual maintenance fee for this. >>> In the past, I knew there were some free-loaders who did not pay but >>> still downloaded the update from the web site >>> Last year, I caught 8 of them because I put a simple new tool in place. >>> If anyone performed the update, it sent me an email. >>> I told the end-user I was doing so as part of the Update blurb/licence >>> agreement (which no-one reads) >>> I did this after setting up a specific Gmail account. (I couldn't use >>> Blat for this) >>> >>> This year I'm catching a few more. >>> I hope this is useful for others? >> >> I'd put the update behind a password-protected directory, and only give the >> password >> to registered users. >> >> I'd monitor who is downloading by writing a script to query the web server's >> log file. >> >> YMMV >> >> Paul >> [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
