Ken - I agree with everyone here. This doesn't sound right - and sounds like they are really screwing you guys over - and then demanding More money to resolve THEIR Own deficiencies!
At my previous job - I know they had a VOIP phone system in the office - it was installed while I worked there. Actually - it's the Dad of my manager - whose co. installed the system. So - if you want - maybe I could get you connected with them - and discuss your issues with them. Then maybe Drop the current jerks and get a New system! Regards, Kurt Wendt Consultant Tel. +1-212-747-9100 www.GlobeTax.com -----Original Message----- From: ProfoxTech [mailto:[email protected]] On Behalf Of Stephen Russell Sent: Monday, March 28, 2016 10:45 AM To: [email protected] Subject: Re: [NF] VoIP Phone Systems and PSTN Signalling Sounds like a false statement from them. On Mon, Mar 28, 2016 at 8:31 AM, Ken Dibble <[email protected]> wrote: > Hi folks, > > If anyone here has worked with VoIP PBX systems (after all, I'm told, > it's "just a computer"), can you answer this question? > > Is it an "industry standard" for these systems to fail to pass through > basic signaling from the PSTN (public switched telephone network) to > the ears of people using the phones? > > We recently purchased such a system and, while it transmit a "ringing" > signal when we dial a number outside our system, it does not transmit > "busy" signals when the line we dialed is engaged. It also does not > transmit fax tones when we dial a fax number (useful for diagnosing > faxing problems), nor does it transmit recorded audio from a phone > company, such as "The number you have reached is no longer in service" > (useful for what should be obvious reasons). > > The vendor claims that our expectations that a PBX phone system should > do these things are unrealistic, and that if we want it fixed, we > should pay for "support". > > My contention is that these failures are product defects that should > be repaired under warranty. > > What is your experience on these things? > > Thank you very much. > > Ken Dibble > www.stic-cil.org > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/80838f1ca795b14ea1af48659f35166f293...@drexch02.corp.globetax.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
