Ken Dibble wrote on 2016-03-28: > Hi folks, > > If anyone here has worked with VoIP PBX systems (after all, I'm told, > it's "just a computer"), can you answer this question? > > Is it an "industry standard" for these systems to fail to pass > through basic signaling from the PSTN (public switched telephone > network) to the ears of people using the phones? > > We recently purchased such a system and, while it transmit a > "ringing" signal when we dial a number outside our system, it does > not transmit "busy" signals when the line we dialed is engaged. It > also does not transmit fax tones when we dial a fax number (useful > for diagnosing faxing problems), nor does it transmit recorded audio > from a phone company, such as "The number you have reached is no > longer in service" (useful for what should be obvious reasons). > > The vendor claims that our expectations that a PBX phone system > should do these things are unrealistic, and that if we want it fixed, > we should pay for "support". > > My contention is that these failures are product defects that should > be repaired under warranty. > > What is your experience on these things? > > Thank you very much. > > Ken Dibble > www.stic-cil.org >
Ken, I don't know if our system is a VOIP PBX. I do know our phones are VOIP, and it is a box in our computer room. We get busy signals, out of service messages, and recorded messages about circuits being busy. If it never worked, that is a warranty issue. If it used to work, and now doesn't and no one has changed things on your end, sounds like a codec issue according to this page: https://community.spiceworks.com/topic/714713-busy-signal-when-dialing-outsi de-line-or-voicemail-cisco-7960-phone-and-asterisk You've reached the end of my experience. I do hope you get it worked out. Tracy Pearson PowerChurch Software _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
