On Fri, Sep 12, 2014 at 11:18 AM, Frank Cazabon <[email protected]> wrote:
> > Within the last few weeks the client has been complaining that sometimes > the label is not automatically being printed (most of the time it works). Well, something's changed. What has changed on the client's network, new hardware, new software updates, new cabling? Has the software for the label printer been updated? Have you turned everything off and back on again? Annoyingly, a lot of problems with pending updates, deleted files hanging around because there's still open file handles, etc., and other symptoms are 'solved' with a reboot. Cheapest solution known. Are these print jobs going directly to the printer, or are they going through a print server? I've found that workstations used as print servers can have problems with updated virus checkers, queue files not getting deleted and bloating directories, disk space problems, defrag problems, etc. If this is your configuration, switch the printer to a new workstation and see if the problems continue. Or do each of the workstations have their own printer? Your original message didn't specify. Has the volume of orders or the complexity of the reports changed? Sometimes, a small increment in the volume is enough to hit a tipping point where new bottlenecks appear. They then have to manually print it and when they do it manually it works. > This apparently is occurring on any of their 11 workstations. When I check > the print queues of all the printers on the PC, none have any documents > pending so it looks like the print job has disappeared. Another site with > 6 workstations has not complained about the problem and both sites are > running the same version of my application. > Again, unless you've made a recent change to this site, the problem isn't likely in your code, but in their configurations. (Not to shift the blame, just narrow down the problem.) They key is to find a reproducible situation, as it's much more difficult to troubleshoot a once-in-a-while gremlin... -- Ted Roche Ted Roche & Associates, LLC http://www.tedroche.com --- StripMime Report -- processed MIME parts --- multipart/alternative text/plain (text body -- kept) text/html --- _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/CACW6n4tu2Qfdjaem7V=5q0gmlrfwftuye1t4gz+iprrjocq...@mail.gmail.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
