On 26.06.2012 09:02, J. Bakshi wrote:
The concept is; Whatever developer1,2,3 send to client1,2,3 or receive from them
will be stored in a separate mailbox which will be accessible from the both end
to see
all the communication. Furthermore there will be a filter which can filter all
communication based on cliet1/2/3 . How can I do this with postfix ? The
organizational
server is actually a zimbra server based on postfix. Any clue or suggestion is
highly appreciated.
Hi,
I would use a Ticket-System (like OTRS) or a Mailing-List-Software (like
mailman) for that. The customer an write to supp...@example.org and
every developer will receive an information about the mail. Then one can
take the ticket and everybody can see what was answered.
A full featured ticket system will also provide some additional features
so that nobody misses to answer a ticket, etc. Also you can create
customers and add developers to them, so if Customer A sends a new
ticket only the Dev's in the corresponding group will receive an
information about it. A supervisor can check the response time for each
ticket/developer and so on.
Also some IMAP-Servers (like Dovecot) supports shared
IMAP-Directories/Mailboxes, but I never used such a feature.
http://wiki2.dovecot.org/SharedMailboxes/Public
Best regards
Denis
