Gary Smith wrote:
Anyway, the question is, how does the community as a whole deal with
big ISP's losing email? It seems that some companies (like ATT) seem
to have less and less access to tools necessary for communicating with
them on things like this. Is there any know lists of contact/support
channels out there that people use for the larger ISP's?
As already stated, there's not a huge amount that you can do on your
own. However, if you're prepared to part with a bit of cash, then you
could look into using a whitelisting agent such as SuretyMail or
ReturnPath.
Andy,
Problem isn't white/grey/black listings, its that they accepted the email with
a valid return code but it never made it to the destination box. It only seems
to be happened on a few recipients. Basically, in short, the destination ISP
(in this case ATT) is making some type of decision as to what email you are
receiving. Buying additional technology won't exactly solve this problem.
Actually it might work; chances are there's a spam filter on the
recipient side eating the message without telling anyone, and shelling
out for a whitelist "certification" may help get through that filter.
It's by no means *guaranteed*, though.
-kgd
