On Fri, 2011-02-04 at 14:54 -0800, Gary Smith wrote: > I have a client who sends about 600mgs/week total from their SBS server > through our email relays. The relay IP has a positive reputation and > isn't flagged for spam on any of the lists. Recently they had an issue > in which email they sent to a set of users at ATT never made it to > their inbox, but mail to yahoo users made it just fine. ... > Anyway, the question is, how does the community as a whole deal with > big ISP's losing email? It seems that some companies (like ATT) seem > to have less and less access to tools necessary for communicating with > them on things like this. Is there any know lists of contact/support > channels out there that people use for the larger ISP's?
As already stated, there's not a huge amount that you can do on your own. However, if you're prepared to part with a bit of cash, then you could look into using a whitelisting agent such as SuretyMail or ReturnPath. Andy
