On Fri, Apr 23, 2010 at 07:59:17PM +0200, Danny wrote:
> So do not tell me that I am on the wrong [...] mailing list.
Hopefully, we can down-case this thread and avoid "them fighting words".
We don't know you. Most questions asked on this list are asked by people
who "do not know how to ask". Specifically, the questions omit crucial
configuration details, summarize re-interpret observations instead
of providing complete log data, and focus on the "obstacle" (what's
failing) rather than the "goal" (what is the ultimate objective).
The vast majority of problems are solved by:
- Disengaging locked horns with "obstacle" and re-examining the problem.
Perhaps the right approach side-steps the obstacle entirely.
- Providing a clear description of the goals, accurate configuration
information and unsummarized logging. Then explain the obstacle
faced, what you expected to happen, and relate your observations of
what happened to the reported logs.
- Not economizing on the logs posted, post everything related to
the problem delivery.
- Keeping your cool and taking in-stride requests for more
information and/or skepticism about alleged behaviour not
backed up with sound logs and configuration details.
The people helping you are also busy, and also have pressures and time
constraints. Since they are volunteering to help you, the burden of doing
your home-work so that we can do so in a time-effective way is on you.
If you can't main composure, please vent somewhere else: tell your
spouse or bartender about those mean SOBs on the email support list,
will probably be more sympathetic.
--
Viktor.
P.S. Morgan Stanley is looking for a New York City based, Senior Unix
system/email administrator to architect and sustain our perimeter email
environment. If you are interested, please drop me a note.
