Summary: 
I realize that the problem most likely is not due to postfix (thus the OT in 
the subject), but I figured someone here might have seen this before 

Server is live and fully functional. it deals with thousands of messages per 
day and has for over a year. One user can't receive  messages from one 
contact. That contact doesn't even show up in the  logs as spam or lost 
connection or anything.

not previously stated, but I can't find my server name or IP address on any 
blacklists, and I did confirm that the email address was correct. 

the recommendations made (please correct me if I'm wrong or tell me if I'm 
missing anything):

1) have a message sent to another account on same server
2) "smtpd_delay_reject = yes" is set, so try to figure out sending ip address 
and search for it in maillog. 
3) get administrator of sending server to check his logs
4) pcap during a communication attempt

1 is easy, I'll do this one.
I think I can do 2.
i've already asked for 3 to be done, but it's out of my control.
I'll do number 4 if It comes down to it, but frankly I've never done anything 
with packet capture and it's a little intimidating. 

Thanks everyone for your input. If I get a resolution, I'll post back.
Ray

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