Martin Strand wrote:
Our customers are extremely non-technical (some believe the Internet is "that blue
'e' on the computer") so I have little hope in explaining why postmaster is a
reserved mailbox. :)
This particular customer registered his domain somewhere else and now decided
to switch to our services. His previous provider automatically created a
postmaster@ account for him and he's been using it as his personal mailbox for
years.
This was exactly what I was looking for:
"postmaster at any of the domains for which the SMTP server provides mail service,
..., MUST be supported."
So, I'll continue to monitor all postmaster mailboxes, even for customer
domains.
why? if customer wants to monitor it, let him monitor it.
If we have a problem, we will lookup the IP and the corresponding whois
infos and will hopefully find you.
Neil's bcc suggestion is definitely a better idea, but since I'm dealing with
such non-technical customers they will likely never be interested in actual
postmaster mail so I'll leave everything the way it is for now. Perhaps that'll
have to change some day.
No. if customer uses it as a personal address, you should not read it,
bcc it, ... etc.
