On Wed, May 13, 2009 at 6:55 PM, Nikhil Kala <nikhilrk...@gmail.com> wrote:
> Hello All, > > Does any one know any open source software which is used for help desk > purpose. > > I am looking for feature like, > 1) Ticket raising feature by user > 2) acknowledgment to user after his problem or query has been replied by > email. > 3) Knowledge management system for reference to user. OTRS RT Bugzilla In that order. Advantage of OTRS is that we have a version of OTRS known as OTRS::ITSM which is ITIL certified, so if you need ITIL certified solution. regards Vivek -- The hidden harmony is better than the obvious!! _______________________________________ Pune GNU/Linux Users Group Mailing List
