On Wed, May 13, 2009 at 6:55 PM, Nikhil Kala <nikhilrk...@gmail.com> wrote:
> Hello All, > > Does any one know any open source software which is used for help desk > purpose. > > I am looking for feature like, > 1) Ticket raising feature by user > 2) acknowledgment to user after his problem or query has been replied by > email. > 3) Knowledge management system for reference to user. > > I've tried OTRS for this purpose. You can also create internal and external FAQ as well (Knowledge Mgmt mentioned above) OTRS is written in Perl, and has a very strong community support -Mandar _______________________________________ Pune GNU/Linux Users Group Mailing List
