In my frustration* On Sat, Jan 16, 2021 at 1:24 PM Hemil Ruparel <hemilruparel2...@gmail.com> wrote:
> In my furstration, I never thought about the self moderation effect. > Thanks Tim > > On Sat, Jan 16, 2021 at 1:14 PM Tim Cross <theophil...@gmail.com> wrote: > >> >> Hemil Ruparel <hemilruparel2...@gmail.com> writes: >> >> > Exactly my point. We need to raise the bar of the behavior we tolerate. >> > This should not be tolerated. We need to set an example. The person in >> > question clearly understood english and I have never seen a person who >> > could use mailing lists but not google. So that's out of the question. >> > >> > We are not free consultants. And you are not entitled to shit. You are >> > probably being paid to work on that project. We are not. Your problem. >> Fix >> > it yourself. Or at least have to courtesy to google it. >> > >> >> While I can understand your frustration, I disagree with your position. >> >> It is too subjective and difficult to apply/adopt such a strong position >> and could too easily backfire, resulting in a perception of an elitist, >> unwelcoming and unfriendly community. >> >> Banning should be reserved for the most serious and abusive cases. >> Banning because someone appears to be acting entitled or lazy is hard to >> assess in a non-bias manner and likely has too much cultural variation >> to applied consistently. Someone you feel who is being entitled or lazy >> might be someone I feel is frustrated, may lack good communication >> and/or social skills or might simply be immature and in need of some >> guidance and education. My response may also differ depending on my own >> state of mind and mood at the time when I read the message. >> >> I've been on the postgres lists for some years now and to be honest, >> have not noticed this type of issue very often. There are occasionally >> rude and lazy individuals who may appear to be acting entitled, but they >> soon go away. In some respects, the list is self-moderating because >> people who do act poorly soon get ignored and their messages die out >> with no responses. >> >> The great benefit of lists like these is that you can just ignore anyone >> you think are rude, entitled or fail to put in the effort you believe is >> warranted before their question/issue needs attention. Many mail clients >> will even allow you to 'block' specific senders. I have done this once >> with someone from a different list. I don't know if they are still >> behaving badly as now I never see their messages. >> >> My advice would be to just delete and move on, a luxury you don't have >> when you are employed and paid to deal with such messages, which is one >> reason I don't like or have the temperament to fulfil the difficult >> service/support desk roles which too often maligned and fail to get the >> recognition they deserve. >> >> Tim >> >> >>
