>Also, if you have decided you're happy to put up with the laptop, this >indicates you should be able to get a discount if you decide to keep >it.
Yeah, that is probably the way to go. I wrote this message to their support just now: "Hello, as I am completely satisfied with the laptop itself(minus the pixel part), perhaps I could get partial refund/discount for the pixel part? I would like to receive reasonable discount for faulty screen(1 dead pixel), which is probably not enough for screen replace, but is not tolerable for full price/working order laptop. I am using this laptop as reference: http://www.laptopsdirect.co.uk/FO_-_Toshiba_Satellite_Pro_A200GE-24S-Core2DuoT5450_1.66GHz_-_1_Dead_pixel_23329-PSAE7E-01V010EN/version.asp P.S Attaching photo computer screen showing black page. Dead pixel is white-ish and is clearly visible on all brightness settings on gray-black background. e.g when watching movies/playing games." http://imgur.com/pFbTGeo On Mon, Jul 29, 2013 at 12:15 PM, Mark Rogers <m...@quarella.co.uk> wrote: > On 29 July 2013 11:08, Phil Thompson <p...@yarwell.demon.co.uk> wrote: > > > > Laptops direct have a no quibble return policy [...] that says > > "With our no quibble return policy you can send it back to us and get a > > full refund up to 7 days after you've received your order. Whether > > you've picked the wrong product or just changed your mind you can send > > your order back to us and you'll get all your money back." > > > .. which highlights why you[*] should deal with this now, without > waiting for a couple of days. Your position is *much* stronger in the > first 7 days. > > > > > As they sell laptops with 1 dead pixel at a discount [...] they've outed > themselves on what is acceptable. > > > Also, if you have decided you're happy to put up with the laptop, this > indicates you should be able to get a discount if you decide to keep > it. > > [*] By "you" I mean David, not Phil, in case that's not obvious! > > Mark > -- > > Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450 > Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG > > _______________________________________________ > Peterboro mailing list > Peterboro@mailman.lug.org.uk > https://mailman.lug.org.uk/mailman/listinfo/peterboro > -- Regards, David Aizenberg Peterborough, United Kingdom +44 7867 223 359 www.linkedin.com/in/pixelshuck <http://about.me/PixelShuck>
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