/"> the real test of any > company is how it behaves when things go wrong. >
On the other hand, it's a perfectly legitimate business model to get as many customers as possible on a miniscule margin, and let the ones with problems flounder until they leave. As long as your systems work, the vast majority of customers will be happy and problem free and if enough of them are making you £1/month you can make a decent income. Once you let the few with problems eat into that margin the business model falls apart. " /If that's their business model, then I can only say it's complete crap. But, if they do aim to let the problem customers flounder until they give up and leave, they should let them do that; not keep taking their money until the contract expires. That's tantamount to theft. _______________________________________________ Peterboro mailing list Peterboro@mailman.lug.org.uk https://mailman.lug.org.uk/mailman/listinfo/peterboro
