On 9/17/2015 4:10 PM, Florian Edlhuber wrote:
Hi Dominik, Hi Nick, Hi Mailing List,
17/09/2015 20:08 - Dominik George wrote:
> Nick wrote:
>> We're trying to set up rich text auto responses. We drag & drop the
>> image into the message and everything looks good. After saving, then
>> re-opening the auto-response all of the images are stripped out.
the CK Editor does not work well with drag&drop and browsers. But if
you read the
latest notes http://www.otrs.com/release-notes-otrs-5-beta-4/
you'll see that OTRS5 will fully support this.
> Messages with images are huge. Some people have slow or limited internet
> access, and do not want to be transmitting large, useless data. It also
> puts unnecessary load on inboxes.
[x] agreed
Sometimes you just have to do what the boss demands, good idea or not.
> Auto-replies are an (unavoidable) PITA. Don't blow them up too much,
that
> doesn't make anything better.
[ ] agreed
auto replies are not PITA in general :-) That depends on your needs.
Sometimes you (or someone) (mis-)configures too much auto replies.
This is not good.
> Auto-replies are backscatter. That is, they are sent back to whatever
> address a sender claimed. Large messages in auto-replies can be used to
> attack other users by making your site send large e-mail to their
accounts.
[x] agreed
We have a very good spam filter so not much comes in that isn't a
legitimate ticket, fortunately.
> If you can, turn off auto-replies compeltely. If you can't, please
keep them
> very short and conclusive.
my opinion: turn on what you really need! Don't do more. If you
*might* need it, don't do it.
> Another hint: If you are accepting encrypted e-mail; then *do not*
send back
> an unencrypted auto-reply with a full quote - this is a serious
information
> leak!
Very good thinking!! Thanks!
This is an excellent suggestion, and as we aren't quoting the message in
the auto-response, we're already set here.
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