Hi,
OTRS is an amazing tool and need a good administrator. :-)
I would like some help with LDAP integration.
The documentation was not enough for me. :-(
I am testing OTRS and LDAP:
1. Agent integration at dc=xx,dc=yyy,dc=yyy,dc=bb
* Apparently ok
2. Customer base at dc=clientes
1. It is not working. I can not see a customer
2. Old customers are gone
3. *error.log from Apache and otrs.log ask for Customerkey.*
* *It is in Config.pm. I do not understand this situation
*
4. There are not access to dc=clientes in ldap.log.
* OTRS is asking nothing to LDAP.
I am asking for help after some days without success.
Is there some test helpful for this problem?
Do you understand item 3?
TIA
*LDAP customer data*
[root@machine Kernel]# ldapsearch -x -b "dc=clientes" 'uid=234.000061.00'
# extended LDIF
#
# LDAPv3
# base <dc=clientes> with scope subtree
# filter: uid=234.000061.00
# requesting: ALL
#
# 234.000061.00, clientes
dn: uid=234.000061.00,dc=clientes
brPersonCPF: xxxxxxxxxxx
schacDateOfBirth: 30201956
eduPersonPrimaryAffiliation: JOHN DOE FATHER
street: AV XXXXX XXXXXXX 120
l: XXXXX
postalCode: XXXXXXXX
uid: 234.000061.00
objectClass: inetOrgPerson
objectClass: brPerson
objectClass: schacPersonalCharacteristics
objectClass: eduPerson
mail: XXXXXX@XXXXX
initials: DOE
sn: SON
cn: JOHN
# search result
search: 2
result: 0 Success
# numResponses: 2
# numEntries: 1
*Apache error.log*
ERROR: OTRS-CGI-55 Perl: 5.16.3 OS: linux Time: Mon Feb 2 02:33:42 2015
* Message: Need CustomerUser->CustomerKey in Kernel/Config.pm*
RemoteAddress: 98.235.88.38
RequestURI: /otrs/index.pl?Action=AdminCustomerUser;Nav=Agent
Traceback (12941):
Module: Kernel::System::CustomerUser::LDAP::new Line: 110
Module: Kernel::System::CustomerUser::new Line: 80
Module: Kernel::Modules::AdminCustomerUser::new Line: 39
Module: Kernel::System::Web::InterfaceAgent::Run Line: 970
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
Line: 41
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
*OTRS.LOG*
[Mon Feb 2 04:00:56
2015][Error][Kernel::System::CustomerUser::LDAP::new][110] *Need
CustomerUser->CustomerKe**y in Kernel/Config.pm*
*Config.pm**:*
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> Most OTRS configuration should be done via the OTRS web interface
# and the SysConfig. Only for some configuration, such as database
# credentials and customer data source changes, you should edit this
# file. For changes do customer data sources you can copy the definitions
# from Kernel/Config/Defaults.pm and paste them in this file.
# Config.pm will not be overwritten when updating OTRS.
# --
package Kernel::Config;
#use strict;
use warnings;
use utf8;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# The database host
$Self->{'DatabaseHost'} = '127.0.0.1';
# The database name
$Self->{'Database'} = "otrs";
# The database user
$Self->{'DatabaseUser'} = "otrs";
# The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{'DatabasePw'} = '********';
# The database DSN for MySQL ==> more: "perldoc DBD::mysql"
$Self->{'DatabaseDSN'} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";
# The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a TCP/IP connection
# $Self->{DatabaseDSN} =
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# The database DSN for Microsoft SQL Server - only supported if OTRS is
# installed on Windows as well
# $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL
Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";
# The database DSN for Oracle ==> more: "perldoc DBD::oracle"
# $Self->{DatabaseDSN} =
"DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
# $ENV{ORACLE_HOME} = '/path/to/your/oracle';
# $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
# $ENV{NLS_LANG} = 'AMERICAN_AMERICA.AL32UTF8';
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
$Self->{Organization} = '*********';
$Self->{ProductName} = '***********';
$Self->{DefaultLanguage} = 'pt_BR';
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = '127.0.0.1';
$Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::UID1'} = 'uid';
$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=atendentes,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
# $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
$Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=aa,dc=bbbbb,dc=ccc,dc=dd';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
# UserMobile => 'mobile',
};
# Attributes needed for group syncs
# (attribute name for group value key)
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
# (attribute for type of group content UID/DN for full ldap name)
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first
agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
# # ldap group
'cn=NetAdmins,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => {
# # otrs group
'admin' => {
# # permission
rw => 1,
ro => 1,
},
},
'cn=users,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => {
'users' => {
rw => 1,
ro => 1,
},
}
};
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '127.0.0.1',
BaseDN => 'dc=clientes',
SSCOPE => 'sub',
},
},
# customer unique id
* CustomerKey => 'uid',*
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'initials', 'sn'],
# # show now own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# # add a ldap filter for valid users (expert setting)
# # CustomerUserValidFilter => '(!(description=gesperrt))',
# # admin can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any ldap queries
# CacheTTL => 0,
Map => [
# # note: Login, Email and CustomerID needed!
# # var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var',
'', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var',
'', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var',
'', 0 ],
# # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0,
'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var',
'', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var',
'', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var',
'', 0 ],
],
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# end of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use base qw(Kernel::Config::Defaults);
# -----------------------------------------------------#
1;
--
Cosme Corrêa
Canal SAC
+55 21 4042-6606
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