I'm a bit embarrassed that I haven't been able to find all the relevant
setting(s) myself but... I haven't :-(
I want to make sure that no locked ticket is ever unlocked by the system
as a result of a timeout - so that only Agent actions can result in an
unlock.
I've searched in SysConfig for every combination of "(un)lock",
"time(out)" and "auto(matic)" I can think of, and changed several
settings... but it still keeps happening.
I've played with settings related to Notification of the timeout unlocks
etc... but haven't been able to stop the actual unlocking. The undesired
event causes an "Agent::LockTimeout" notification.
What critical setting am I missing? (fyi, v3.3.6).
Thanks,
MikeM
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