Re: [otrs] In customer login want queues as trees rather than drop down list

[Darshak Modi(darshak.modi)]

Hi Crythias, Your inputs are always valuable. We have different org/depts and hence the queue numbers are higher. Tree view to customers will give better feel. Is there a way in OTRS or how can this be implemented ? Regards, Darshak  On 7/16/2014 5:17 PM, Gerald Young wrote: Maybe you're using queues incorrectly if you have so many of them. Queues should be an agent or groups of agents who can handle a specific type of request. At most, you should have as many queues as you have agents, but in practical terms, your customers shouldn't have that much choice. When you choose a queue, the services are the things that should tell what needs to be fixed. On Wed, Jul 16, 2014 at 3:30 AM, Darshak Modi(darshak.modi) <darshak.m...@elitecore.com> wrote: Hello List, As we have number of queues, how can we configure it as tree rather then dropdown list? Thanks Darshak --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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