Maybe you're using queues incorrectly if you have so many of them. Queues should be an agent or groups of agents who can handle a specific type of request. At most, you should have as many queues as you have agents, but in practical terms, your customers shouldn't have that much choice.
When you choose a queue, the services are the things that should tell what needs to be fixed. On Wed, Jul 16, 2014 at 3:30 AM, Darshak Modi(darshak.modi) < darshak.m...@elitecore.com> wrote: > Hello List, > > > As we have number of queues, how can we configure it as tree rather then > dropdown list? > > Thanks > Darshak > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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