You may also enable queue on ViewNote from SysConfig.
On Thu, Mar 13, 2014 at 3:12 PM, Leonardo Certuche < leonardo.certu...@itconsultores.com.co> wrote: > If you look for AgentTicketMove in SysConfig, you'll realize that Move can > be either a drop-down or a new window. If you choose new window, you'll be > able to write a note while moving the ticket > > > > On 13 March 2014 14:09, Leah Kelly <lke...@tenstreet.com> wrote: > >> Is there a way to move a ticket and write a note in one step? Currently >> our agents have to write a note explaining the ticket and the move, then >> move the ticket >> to another queue = two steps. >> >> Any way to make this one step? >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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