Is there a way to move a ticket and write a note in one step? Currently our agents have to write a note explaining the ticket and the move, then move the ticket to another queue = two steps.
Any way to make this one step? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
