If you look for AgentTicketMove in SysConfig, you'll realize that Move can be either a drop-down or a new window. If you choose new window, you'll be able to write a note while moving the ticket
On 13 March 2014 14:09, Leah Kelly <lke...@tenstreet.com> wrote: > Is there a way to move a ticket and write a note in one step? Currently > our agents have to write a note explaining the ticket and the move, then > move the ticket > to another queue = two steps. > > Any way to make this one step? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
