I’ve read that OTRS does not have this capability yet, but I wanted to make sure - is there any way for us to set Age to how long ago the last action (article) was made? Also, is there a way to simply display the date instead of the age of the ticket.
I am asked this question all the time by my agents - does anybody know if there are plans to add this functionality to sys config, or something similar to help address this issue? The ‘Age’ attribute doesn’t really help us all that much. I know there is a code change you can make, but we as a company are trying to stay away from that. Thanks! Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
