Don't forget about SLA, either assigned to a service or part of a Queue. Check your notify by % and make sure there's a value.
Pending Reminder will bug you as often as the pending cron job runs after the reminder expires. On Fri, Mar 14, 2014 at 2:39 AM, Finetti, Stefano < sfine...@lynx-international.com> wrote: > Agreeing with Gerald about the "Don't touch it/Don't do it", i can add > that you could simply modify the proper template in order to add a column > like "last action date" and populate it with the field of the database that > storest the last changed date (sorry, don't remember the name of the field > right now). Better avoid to "change" an existent part of the system. Let > the "Age" remain the age as otrs considers it. > But the points listed by Gerald are something I never thought about and > probably are a good alternative. > > > -- > Stefano > > > This e-mail and any files transmitted contain documentation which is > highly confidential and intended solely for the use of the individual or > entity to whom they are addressed. All written data and other information > in the documentation is and shall remain the property of the disclosing > party. If you are not the intended recipient you are hereby formally > notified that any disclosure, dissemination, forwarding, storing, copying > or use of any of the information is strictly prohibited and will be legally > pursued. If you received this in error, please contact the sender and > destroy the documentation including deletion of the same from any computer. > Thank you. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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