LAS NALGAS
2014-01-29 BIRO Zoltan <zoltan.b...@amaris.com> > Dear All, > > > > I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm > using LDAP customer backend and make differences of the countries as > CustomerId. It's working fine but I found the following: > > Goes to Admin > Customers and search for * should be show all Customers > from the backend? (CustomerUserSearchListLimit=5000 in Config.pm) > > Some Customers and CustomerId doesn't shows in the full list, it's only 5 > different CustomerIds with around 30-40 Customers and these are not the > latest added to the system. But If I search one of them from missing > Customer with his/her lastname the system can find it and shows under the > right CustomerId. I don't really understand why I can't see them in the > full list. The missing Customers and CustomerIds are permanent. > > > > The background is I'm using this very nice and useful add-on to assign > Customer Companies to services ( > http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394) > but I got an error with this message: There are no customers with > CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO > ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing > Customers/CustomerIds from the full Customers list. As I see on the NetEye > blog I'm not alone with this issue. It's worked before without any > assignment issue... > > > > Thank you in advance! > > Regards! > > Zoltan > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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