Thanks. Killed two birds with one stone. Installed the 3.3.4 update and did that through the UPGRADE.md document. Everything appears to be working fine at this point.
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Gruner Sent: Tuesday, January 28, 2014 11:23 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm You need to run otrs.SetPermissions.pl first (as root!) to fix the issue first, then it should work. Regards, mg Am 28.01.14 17:23, schrieb Marty Hillman: > So, it should be no problem for me to re-run that now as otrs without > breaking anything? > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > Of Martin Gruner > Sent: Tuesday, January 28, 2014 10:16 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Permission denied: > /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm > > That can happen when you run otrs.RebuildConfig.pl as root. Always use the > otrs user for that. > > Regards, mg > > Am 28.01.14 16:50, schrieb Marty Hillman: >> I followed the guidance at >> https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and >> used the SetPermissions.pl against the /opt/otrs/ directory and was >> able to start the service from /etc/init.d once. It then came up a >> few minutes later and alerted me that the service might not be >> running. I tried to stop it from the command line and it said it was >> already stopped. I tried to start it again manually from the command >> line, but got the same permissions error as in the subject line. >> >> >> >> I will keep googling for an answer, but does anyone have any quick thoughts? >> >> >> >> Marty Hillman - IT Manager of Network Infrastructure >> >> Description: >> http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png >> >> >> >> >> >> 5801 Clearwater Drive, Minnetonka, MN 55343 >> >> >> >> >> >> *P*** 612.617.4333 | *E**mhill...@equuscs.com >> <mailto:mhill...@equuscs.com>* >> >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > -- > Martin Gruner > Senior Developer R&D > > OTRS AG > Europaring 4 > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres > Service Management - Jetzt downloaden und testen > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
