That can happen when you run otrs.RebuildConfig.pl as root. Always use
the otrs user for that.

Regards, mg

Am 28.01.14 16:50, schrieb Marty Hillman:
> I followed the guidance at
> https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and
> used the SetPermissions.pl against the /opt/otrs/ directory and was able
> to start the service from /etc/init.d once.  It then came up a few
> minutes later and alerted me that the service might not be running.  I
> tried to stop it from the command line and it said it was already
> stopped.  I tried to start it again manually from the command line, but
> got the same permissions error as in the subject line.
> 
>  
> 
> I will keep googling for an answer, but does anyone have any quick thoughts?
> 
>  
> 
> Marty Hillman – IT Manager of Network Infrastructure
> 
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Martin Gruner
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