Daniel, without understanding your code, note that Agent profile data is
not in a Ticket, but as a UserObject->GetPreferences (see dev.otrs.org,
Kernel::System::User)
Basic concept: Get ticket's info, from that obtain UserID, from that, get
the Preferences Hash from GetPreferences, from that, obtain the XMPPJID,
On Mon, Jul 1, 2013 at 10:11 AM, Daniel Santos <
daniel.san...@etice.ce.gov.br> wrote:
> Hi Gerald,
>
> I successfully created the field (XMPPJID) on our agent preferences screen
> based on your link. But now I'm stuck trying to retrieve this value in a
> Ticket Event module. I've already tried $Param{XMPPJID},
> $Param{Data}->{XMPPJID}, but it doesn't work.
>
>
> Daniel santosdaniel.san...@etice.ce.gov.br
> ETICE - Empresa de Tecnologia da Informação do Cearáwww.etice.ce.gov.br
> +55 85 3101.6600
>
> On 06/26/13 11:26, Gerald Young wrote:
>
> http://forums.otterhub.org/viewtopic.php?f=60&t=19936
>
>
> On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos <
> daniel.san...@etice.ce.gov.br> wrote:
>
>> Hi there.
>>
>> What's the correct way to add a new field (JabberUID) in the Agent's
>> profile so we can configure our Agents to receive notifications on email
>> and Jabber?
>>
>> I'm thinking on setting up a Ticket Event to make it send these Jabber
>> notifications when a Ticket reaches its EscalationTime.
>>
>> Is there any way to create a new ArticleType (I.E: xmpp-notification) so
>> I can create an Notification Event and use it to notify my Agents via
>> Jabber instead of creating a Ticket Event?
>>
>> Thanks in advance!
>>
>> --
>> Daniel Santos
>> daniel.san...@etice.ce.gov.br
>> ETICE - Empresa de Tecnologia da Informação do Ceará
>> www.etice.ce.gov.br
>> +55 85 3101.6600
>>
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>
>
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