http://forums.otterhub.org/viewtopic.php?f=60&t=19936
On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos < daniel.san...@etice.ce.gov.br> wrote: > Hi there. > > What's the correct way to add a new field (JabberUID) in the Agent's > profile so we can configure our Agents to receive notifications on email > and Jabber? > > I'm thinking on setting up a Ticket Event to make it send these Jabber > notifications when a Ticket reaches its EscalationTime. > > Is there any way to create a new ArticleType (I.E: xmpp-notification) so I > can create an Notification Event and use it to notify my Agents via Jabber > instead of creating a Ticket Event? > > Thanks in advance! > > -- > Daniel Santos > daniel.san...@etice.ce.gov.br > ETICE - Empresa de Tecnologia da Informação do Ceará > www.etice.ce.gov.br > +55 85 3101.6600 > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
