Hi there.
What's the correct way to add a new field (JabberUID) in the Agent's
profile so we can configure our Agents to receive notifications on email
and Jabber?
I'm thinking on setting up a Ticket Event to make it send these Jabber
notifications when a Ticket reaches its EscalationTime.
Is there any way to create a new ArticleType (I.E: xmpp-notification) so
I can create an Notification Event and use it to notify my Agents via
Jabber instead of creating a Ticket Event?
Thanks in advance!
--
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600
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