Hi, in fact we are using a non-heavily-customized installation of OTRS for nearby 2 years now. I have absolutely no idea what DynamicFields are, compared to FreeTextFields (which existence is also new to me).
In the Admin -> DynamicFields there's nothing in our installation - no DynamicFields. I'm sure to have followed all the upgrade guides during our way upgrading through the versions. If I read > http://doc.otrs.org/3.2/de/html/dynamicfields-configuration.html I'm getting sick, as I absolutely have no clue what to do, why to do and how to do. What's also a mystery to me is the fact that everything seems to work, even without the DynamicFields obviously needed. The only thing is that damned error message. If I select under Admin -> DynamicFields -> Article a "Text" field and fill in some values, I get an error "Error Message: Could not create the new field". So this seems not to work either. Is there any way to "convert" whatever should be converted in an automated way? Regards Karsten On 03/20/2013 06:06 PM, Gerald Young wrote: > Where can you disable the fields? In the Admin,Dynamic Fields. > > > On Wed, Mar 20, 2013 at 1:01 PM, Karsten Becker > <karsten.bec...@ecologic.eu <mailto:karsten.bec...@ecologic.eu>> wrote: > > Thanks for your answer... but I don't understand anything. :-D > > Where can I do that? > > Sorry Karsten > > On 03/20/2013 04:40 PM, Gerald Young wrote: > > Relevant code: > > > > # create a dynamic field config lookup table > > for my $DynamicFieldConfig ( @{ $Self->{DynamicField} } ) { > > > > $Self->{DynamicFieldConfigLookup}->{ > $DynamicFieldConfig->{Name} > > } = $DynamicFieldConfig; > > > > } > > > > > > return $Self; > > > > What it means: > > > > Your conversion didn't work perfectly as your TicketFreeTextFields > didn't change to DynamicFields well. > > > > > > What you can do: > > > > disable TicketFreeTextFields and build them as Dynamic Fields. > > > > > > > > On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker > > <karsten.bec...@ecologic.eu <mailto:karsten.bec...@ecologic.eu> > <mailto:karsten.bec...@ecologic.eu > <mailto:karsten.bec...@ecologic.eu>>> wrote: > > > > Hi folks! > > > > I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a > problem. > > > > When writing a test email to my helpdesk, I get the following > error > > emails from OTRS to our management email address. > > > > Subject: > > > Cron <otrs@XXX01> $HOME/bin/otrs.PostMasterMailbox.pl > <http://otrs.PostMasterMailbox.pl> > > <http://otrs.PostMasterMailbox.pl> >> /dev/null > > > > In the body, I have multiple lines saying: > > > Use of uninitialized value in hash element at > > > /opt/otrs-3.2.3/Kernel/System/Ticket/Event/NotificationEvent.pm line 53. > > > > If I take a look in my Apache logs, I find corresponding > entries which > > look like: > > > [Wed Mar 20 16:11:35 2013] [error] [client 192.168.AAA.BBB] [Wed > > Mar 20 16:11:35 2013] index.pl <http://index.pl> > <http://index.pl>: Use of > > uninitialized value in hash element at > > /opt/otrs-3.2.3/bin/cgi-bin/../../Kern > > > el/System/Ticket/Event/NotificationEvent.pm line 53., referer: > > > https://XXX.YYY.local/otrs/index.pl?Action=AgentTicketClose;TicketID=8281 > > > > The whole system seems to behave normally. It sends out > emails, even the > > automatic replies for new incoming requests. But, for whatever > reason, > > it produces these error emails. > > > > Has somebody an idea how to track down the problem to get rid > of it? > > > > Regards > > Karsten > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<attachment: karsten_becker.vcf>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
