Where can you disable the fields? In the Admin,Dynamic Fields.
On Wed, Mar 20, 2013 at 1:01 PM, Karsten Becker
<karsten.bec...@ecologic.eu>wrote:
> Thanks for your answer... but I don't understand anything. :-D
>
> Where can I do that?
>
> Sorry Karsten
>
> On 03/20/2013 04:40 PM, Gerald Young wrote:
> > Relevant code:
> >
> > # create a dynamic field config lookup table
> > for my $DynamicFieldConfig ( @{ $Self->{DynamicField} } ) {
> >
> > $Self->{DynamicFieldConfigLookup}->{ $DynamicFieldConfig->{Name}
> > } = $DynamicFieldConfig;
> >
> > }
> >
> >
> > return $Self;
> >
> > What it means:
> >
> > Your conversion didn't work perfectly as your TicketFreeTextFields
> didn't change to DynamicFields well.
> >
> >
> > What you can do:
> >
> > disable TicketFreeTextFields and build them as Dynamic Fields.
> >
> >
> >
> > On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker
> > <karsten.bec...@ecologic.eu <mailto:karsten.bec...@ecologic.eu>> wrote:
> >
> > Hi folks!
> >
> > I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a problem.
> >
> > When writing a test email to my helpdesk, I get the following error
> > emails from OTRS to our management email address.
> >
> > Subject:
> > > Cron <otrs@XXX01> $HOME/bin/otrs.PostMasterMailbox.pl
> > <http://otrs.PostMasterMailbox.pl> >> /dev/null
> >
> > In the body, I have multiple lines saying:
> > > Use of uninitialized value in hash element at
> > /opt/otrs-3.2.3/Kernel/System/Ticket/Event/NotificationEvent.pm line
> 53.
> >
> > If I take a look in my Apache logs, I find corresponding entries
> which
> > look like:
> > > [Wed Mar 20 16:11:35 2013] [error] [client 192.168.AAA.BBB] [Wed
> > Mar 20 16:11:35 2013] index.pl <http://index.pl>: Use of
> > uninitialized value in hash element at
> > /opt/otrs-3.2.3/bin/cgi-bin/../../Kern
> > > el/System/Ticket/Event/NotificationEvent.pm line 53., referer:
> >
> https://XXX.YYY.local/otrs/index.pl?Action=AgentTicketClose;TicketID=8281
> >
> > The whole system seems to behave normally. It sends out emails, even
> the
> > automatic replies for new incoming requests. But, for whatever
> reason,
> > it produces these error emails.
> >
> > Has somebody an idea how to track down the problem to get rid of it?
> >
> > Regards
> > Karsten
> >
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> >
> >
> >
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>
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