Relevant code:
# create a dynamic field config lookup table
for my $DynamicFieldConfig ( @{ $Self->{DynamicField} } ) {
$Self->{DynamicFieldConfigLookup}->{
$DynamicFieldConfig->{Name} } = $DynamicFieldConfig;
}
return $Self;
What it means:
Your conversion didn't work perfectly as your TicketFreeTextFields
didn't change to DynamicFields well.
What you can do:
disable TicketFreeTextFields and build them as Dynamic Fields.
On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker <karsten.bec...@ecologic.eu
> wrote:
> Hi folks!
>
> I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a problem.
>
> When writing a test email to my helpdesk, I get the following error
> emails from OTRS to our management email address.
>
> Subject:
> > Cron <otrs@XXX01> $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
>
> In the body, I have multiple lines saying:
> > Use of uninitialized value in hash element at
> /opt/otrs-3.2.3/Kernel/System/Ticket/Event/NotificationEvent.pm line 53.
>
> If I take a look in my Apache logs, I find corresponding entries which
> look like:
> > [Wed Mar 20 16:11:35 2013] [error] [client 192.168.AAA.BBB] [Wed Mar 20
> 16:11:35 2013] index.pl: Use of uninitialized value in hash element at
> /opt/otrs-3.2.3/bin/cgi-bin/../../Kern
> > el/System/Ticket/Event/NotificationEvent.pm line 53., referer:
> https://XXX.YYY.local/otrs/index.pl?Action=AgentTicketClose;TicketID=8281
>
> The whole system seems to behave normally. It sends out emails, even the
> automatic replies for new incoming requests. But, for whatever reason,
> it produces these error emails.
>
> Has somebody an idea how to track down the problem to get rid of it?
>
> Regards
> Karsten
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
