Hi Gerald,
I would like to use templates. But there I´ve not options to set the
CC-Recipient. Or ?
Best regards, Stefanie Krüger
Von:
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An:
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Datum:
22.11.2012 12:58
Betreff:
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Today's Topics:
1. Answer-Draft with CC-Recipient (s.krue...@aswo.com)
2. Re: Answer-Draft with CC-Recipient (Gerald Young)
----------------------------------------------------------------------
Message: 1
Date: Thu, 22 Nov 2012 10:26:28 +0100
From: s.krue...@aswo.com
Subject: [otrs] Answer-Draft with CC-Recipient
To: otrs@otrs.org
Message-ID:
<of3222dd89.a39224eb-onc1257abe.0033a0ce-c1257abe.0033d...@aswo.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi !
I want to create a responce-draft where the field "CC-recipient" is filled
automatically with a certain email-address.
Is that possible ?
We?re using the otrs version 3.1.11
Every tipp is welcome :-)
Best regards, Stefanie Kr?ger
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Message: 2
Date: Thu, 22 Nov 2012 05:38:22 -0500
From: Gerald Young <cryth...@gmail.com>
Subject: Re: [otrs] Answer-Draft with CC-Recipient
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAKk-oU+EuTU=27ApHs4bVRzXftWq=4kV=4U2bsb=6muhdm3...@mail.gmail.com>
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You can use templates or just throw in a script. start here:
http://forums.otterhub.org/viewtopic.php?t=17955
Yes, it's "State" instead of "CC" but I think you should figure it out if
you "View Source" on a rendered web page and/or "inspect element" to get
the DOM name of the cc field to populate.
On Thu, Nov 22, 2012 at 4:26 AM, <s.krue...@aswo.com> wrote:
> Hi !
>
> I want to create a responce-draft where the field "CC-recipient" is
filled
> automatically with a certain email-address.
> Is that possible ?
> We?re using the otrs version 3.1.11
> Every tipp is welcome :-)
>
> Best regards, Stefanie Kr?ger
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