you need to simply set the Cc value to the address(es) you need. Yes, I said, "simply". As in, if you understand how the templates assign the values, you just need to assign it to "Cc". It's all javascript.
Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for a brief introduction to form logic. Then look up how to assign values to a form based upon an id for an element. On Wed, Nov 28, 2012 at 11:36 AM, <s.krue...@aswo.com> wrote: > Hi Gerald, > > I would like to use templates. But there I´ve not options to set the > CC-Recipient. Or ? > > Best regards, Stefanie Krüger > > > Von: otrs-requ...@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58 > Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von: otrs-boun...@otrs.org > ------------------------------ > > > > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Answer-Draft with CC-Recipient (s.krue...@aswo.com) > 2. Re: Answer-Draft with CC-Recipient (Gerald Young) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 22 Nov 2012 10:26:28 +0100 > From: s.krue...@aswo.com > Subject: [otrs] Answer-Draft with CC-Recipient > To: otrs@otrs.org > Message-ID: > < > of3222dd89.a39224eb-onc1257abe.0033a0ce-c1257abe.0033d...@aswo.com> > Content-Type: text/plain; charset="iso-8859-1" > > > Hi ! > > I want to create a responce-draft where the field "CC-recipient" is filled > automatically with a certain email-address. > Is that possible ? > We?re using the otrs version 3.1.11 > > Every tipp is welcome :-) > > Best regards, Stefanie Kr?ger > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20121122/e5f22b8a/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Thu, 22 Nov 2012 05:38:22 -0500 > From: Gerald Young <cryth...@gmail.com> > Subject: Re: [otrs] Answer-Draft with CC-Recipient > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CAKk-oU+EuTU=27ApHs4bVRzXftWq=4kV=4U2bsb= > 6muhdm3...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > > You can use templates or just throw in a script. start here: > http://forums.otterhub.org/viewtopic.php?t=17955 > > > Yes, it's "State" instead of "CC" but I think you should figure it out if > you "View Source" on a rendered web page and/or "inspect element" to get > the DOM name of the cc field to populate. > > > On Thu, Nov 22, 2012 at 4:26 AM, <s.krue...@aswo.com> wrote: > > > Hi ! > > > > I want to create a responce-draft where the field "CC-recipient" is > filled > > automatically with a certain email-address. > > Is that possible ? > > We?re using the otrs version 3.1.11 > > > Every tipp is welcome :-) > > > > Best regards, Stefanie Kr?ger > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: > http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20121122/ed45c015/attachment-0001.html > > > > ------------------------------ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: > http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > End of otrs Digest, Vol 50, Issue 21 > ************************************ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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