Gerald, Thanks for your quick response But with this solution, I must think ACL with Freetext don't work?
Because I want use only one freetext (1) for all queues & control with ACL the value of the free text to be displayed for each queue. Is it posible? I follow the guide http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=68 or the best way is that you suggest? Regards Antonio Date: Wed, 17 Oct 2012 20:58:12 -0400 From: Gerald Young <cryth...@gmail.com> Subject: Re: [otrs] ACL with FREETEXT ISSUE To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <cakk-oulw1kighbxa56uuf+xdomurodk01-pqompvo_utqk2...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" http://forums.otterhub.org/viewtopic.php?f=60&t=8032 On Wed, Oct 17, 2012 at 8:37 PM, Antonio Sarmiento <asarmie...@mi.cl> wrote: > I'm trying to display a subset of freetext values depending on the > queue selected. > For this I did the following configuration: > > In my freetext1 config I have: > > $Self->{'TicketFreeKey1'} = { > 'TIPO CI' => 'TIPO CI AFECTADO' > }; > $Self->{'TicketFreeText1'} = { > 'DNS' => 'DNS', > 'Fibra optica' => 'Fibra Optica', > 'Firewall' => 'Firewall', > 'Hub' => 'HUB', > 'Panel' => 'PANEL', > 'Proxy' => 'Proxy', > 'RAS' => 'RAS', > 'WEB' => 'WEB' > }; > > My ACL script in config.pm is: > # ticket acl > $Self->{TicketAcl}->{'ACL-CATEGORIA'} = { > # match properties > Properties => { > # current action match propertiess > Frontend => { > Action => ['AgentTicketPhone','AgentTicketEmail'], > }, > # current ticket match properties > Ticket => { > Queue => ['Comunicacion::Redes'], > }, > }, > # return possible options (white list) > Possible => { > # possible ticket options (white list) > Ticket => { > TicketFreeText1 => ['HUB','PANEL','Proxy'], > #TicketFreeKey1 => ['RAS'], > }, > }, > # remove options (black list) > #PossibleNot => { > # possible ticket options (black list) > # Ticket => { > #TicketFreeText1 => ['HUB','PANEL','Proxy'], > # TicketFreeKey1 => ['DNS','RAS','WEB'], > # }, > #}, > }; > > But it don't work because it display all the values in phone new > ticket, where I enable this freetext > > Please, Would somebody helpme > I apreciate your help > > Antonio > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20121017/f7ae81c3/attachme nt.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 49, Issue 58 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
