I'm trying to display a subset of freetext values depending on the queue
selected.
For this I did the following configuration:
In my freetext1 config I have:
$Self->{'TicketFreeKey1'} = {
'TIPO CI' => 'TIPO CI AFECTADO'
};
$Self->{'TicketFreeText1'} = {
'DNS' => 'DNS',
'Fibra optica' => 'Fibra Optica',
'Firewall' => 'Firewall',
'Hub' => 'HUB',
'Panel' => 'PANEL',
'Proxy' => 'Proxy',
'RAS' => 'RAS',
'WEB' => 'WEB'
};
My ACL script in config.pm is:
# ticket acl
$Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
# match properties
Properties => {
# current action match propertiess
Frontend => {
Action => ['AgentTicketPhone','AgentTicketEmail'],
},
# current ticket match properties
Ticket => {
Queue => ['Comunicacion::Redes'],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
TicketFreeText1 => ['HUB','PANEL','Proxy'],
#TicketFreeKey1 => ['RAS'],
},
},
# remove options (black list)
#PossibleNot => {
# possible ticket options (black list)
# Ticket => {
#TicketFreeText1 => ['HUB','PANEL','Proxy'],
# TicketFreeKey1 => ['DNS','RAS','WEB'],
# },
#},
};
But it don't work because it display all the values in phone new ticket,
where I enable this freetext
Please, Would somebody helpme
I apreciate your help
Antonio
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