http://forums.otterhub.org/viewtopic.php?f=60&t=8032
On Wed, Oct 17, 2012 at 8:37 PM, Antonio Sarmiento <asarmie...@mi.cl> wrote:
> I'm trying to display a subset of freetext values depending on the queue
> selected.
> For this I did the following configuration:
>
> In my freetext1 config I have:
>
> $Self->{'TicketFreeKey1'} = {
> 'TIPO CI' => 'TIPO CI AFECTADO'
> };
> $Self->{'TicketFreeText1'} = {
> 'DNS' => 'DNS',
> 'Fibra optica' => 'Fibra Optica',
> 'Firewall' => 'Firewall',
> 'Hub' => 'HUB',
> 'Panel' => 'PANEL',
> 'Proxy' => 'Proxy',
> 'RAS' => 'RAS',
> 'WEB' => 'WEB'
> };
>
> My ACL script in config.pm is:
> # ticket acl
> $Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
> # match properties
> Properties => {
> # current action match propertiess
> Frontend => {
> Action => ['AgentTicketPhone','AgentTicketEmail'],
> },
> # current ticket match properties
> Ticket => {
> Queue => ['Comunicacion::Redes'],
> },
> },
> # return possible options (white list)
> Possible => {
> # possible ticket options (white list)
> Ticket => {
> TicketFreeText1 => ['HUB','PANEL','Proxy'],
> #TicketFreeKey1 => ['RAS'],
> },
> },
> # remove options (black list)
> #PossibleNot => {
> # possible ticket options (black list)
> # Ticket => {
> #TicketFreeText1 => ['HUB','PANEL','Proxy'],
> # TicketFreeKey1 => ['DNS','RAS','WEB'],
> # },
> #},
> };
>
> But it don't work because it display all the values in phone new ticket,
> where I enable this freetext
>
> Please, Would somebody helpme
> I apreciate your help
>
> Antonio
>
>
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