it's possible do the same thing in the kernel/config.pm?
On 12 July 2012 14:08, Carlos Ribas <car...@ansp.br> wrote:
> Hello Stephan,
>
> This trick is what I was looking for! Thank you.
>
> Best regards,
>
> ---------------------------------
> Carlos Eduardo Ribas
>
>
>
> 2012/7/11 Stephan Lang <stephan.l...@bockonline.de>
>
>> Hi
>>
>> you can limit the queues visible when creating a ticket in web interface
>>
>> Config-Setting:
>>
>> $Self->{'CustomerPanelOwnSelection'} = {
>>
>> 'Junk' => 'First Queue',
>>
>> 'Misc' => 'Second Queue'
>>
>> };
>>
>>
>>
>> http://doc.otrs.org/3.1/en/html/Ticket.html#Ticket:Frontend::Customer::Ticket::ViewNew
>>
>>
>> Mit freundlichen Grüßen
>>
>> Stephan Lang
>>
>> Am 11.07.2012 um 21:42 schrieb "Carlos Ribas" <car...@ansp.br>:
>>
>> But a customer can open a ticket and when he does it, he can choose a
>> queue (if there are a lot of them).
>>
>>
>> 2012/7/11 Ugo Bellavance <u...@lubik.ca>
>>
>>> On 2012-07-11 15:03, Carlos Ribas wrote:
>>>
>>>> Hello All,
>>>>
>>>> I´m new with OTRS. I installed the latest version and now I'm
>>>> trying to understand how it works. I´m reading the manual page, but one
>>>> point is not clear to me.
>>>>
>>>> I can set groups, roles and queues. My doubt is if it is possible
>>>> to have, for example, two queues in the same group, but one queue
>>>> visible only to customer and both visible to agent. I saw that I can
>>>> have this configuration using two groups, but I would like to know if it
>>>> is possible to use only one.
>>>>
>>>
>>> I don't think OTRS is made to make queues available to clients. The
>>> clients can see their ticket via a web interface, but not all the queue.
>>>
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