Alvaro,
Ok. So, to my purpose, I have to have two groups or create my own rule.
Thanks,
---------------------------------
Carlos Eduardo Ribas
2012/7/11 Alvaro Cordero <alv...@gridshield.net>
> Actually you can make groups avaiable to customer, not queues, for
> that (groups) you can use either customergroupAllwaysGroup or
> Customer<->Group feature, but eitherway once you enable a group for a
> customer they can see everything (All queues).
>
>
> Another posibility is to create your own ACLs in Config.pm
>
> Regards
>
> On Wed, Jul 11, 2012 at 1:03 PM, Carlos Ribas <car...@ansp.br> wrote:
> > Hello All,
> >
> > I´m new with OTRS. I installed the latest version and now I'm trying
> to
> > understand how it works. I´m reading the manual page, but one point is
> not
> > clear to me.
> >
> > I can set groups, roles and queues. My doubt is if it is possible to
> > have, for example, two queues in the same group, but one queue visible
> only
> > to customer and both visible to agent. I saw that I can have this
> > configuration using two groups, but I would like to know if it is
> possible
> > to use only one.
> >
> > Best regards,
> >
> > ---------------------------------
> > Carlos Eduardo Ribas
> >
> >
> >
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>
>
> --
> ___________________________
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alv...@gridshield.net
> www.gridshield.net
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