But a customer can open a ticket and when he does it, he can choose a queue (if there are a lot of them).
2012/7/11 Ugo Bellavance <u...@lubik.ca> > On 2012-07-11 15:03, Carlos Ribas wrote: > >> Hello All, >> >> I´m new with OTRS. I installed the latest version and now I'm >> trying to understand how it works. I´m reading the manual page, but one >> point is not clear to me. >> >> I can set groups, roles and queues. My doubt is if it is possible >> to have, for example, two queues in the same group, but one queue >> visible only to customer and both visible to agent. I saw that I can >> have this configuration using two groups, but I would like to know if it >> is possible to use only one. >> > > I don't think OTRS is made to make queues available to clients. The > clients can see their ticket via a web interface, but not all the queue. > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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