How about "just" adding yet another customer authentication (and data) backend pointing at the child domain?
http://doc.otrs.org/3.1/en/html/auth-backends.html#customer-auth-backends http://doc.otrs.org/3.1/en/html/customer-user-backend.html#multiple-customer-backends -- /Sune T. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Eddie Sent: 3. april 2012 03:13 To: User questions and discussions about OTRS. Subject: Re: [otrs] child domain auth (multiple baseDN) On Mon, Apr 2, 2012 at 4:31 PM, Alvaro Cordero <alv...@gridshield.net<mailto:alv...@gridshield.net>> wrote: I don't think so... The webchanges won't be saved based on the privileges of Apache, It might have been changed depending on the user you used to edit the file manually. Weird as changes made to other fields on that page were saving correctly but the UID field kept reverting back So, you problem was that the search dn was wrong? Now it looks to me that you are confusing one thing, If you are using customer auth module, you shouldn't get the errors for Agent, since customer's won't syncronize. Or if you are trying to configure this for user agents, then you shouldn't use CustomerAuth Module. The problem Im trying to solve is to have customers from a child domain being able to log in trough the web interface and manage their tickets. Closest I can get is by changing the LDAP port to 3268 so it "sees" accounts on the child domain but OTRS is not able to use them with the error: Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator. For Agents its working for accounts on the parent domain without any problems. Maybe Im using the wrong approach for getting a child domain working but all I could find while searching was other people asking for something similar with child domains but no real answers on how to accomplish it. I'll be very grateful for any links to documentation or some pointers on how to accomplish this I guess as a plan B I can have users from the child domain opening tickets via email if nothing else works
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