Luc,
Try using Zoom to Ticket details --> Additional ITSM Fields and change the field "Title". Regards, David _____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Luc Van den Abeele Sent: Thursday, June 30, 2011 10:05 AM To: 'otrs@otrs.org' Subject: [otrs] change title of a ticket Hi Is there an easy way to change the title of a ticket. Now the title of the ticket is the subject of the mail but for finding back some tickets is a certain queue we want to change the title of the ticket (when the sender of the original ticket didn't use the correct subject). This is after the ticket is created. So not when the ticket enters the system. Regards, Luc
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