Sorry, I meant Michiel
On Wed, Jun 1, 2011 at 2:35 PM, Robert Poreba <poreba.rob...@googlemail.com>wrote: > > Mauricio, > > Yes, this would work. > However we haven't got OTRS subscription at the moment so this add-on is > not be available for us. > > -- > Regards, > Robert > > On Wed, Jun 1, 2011 at 1:46 PM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > >> Hi Robert: >> >> <shameless plug> Please see this OTRS Feature Add On: >> http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#RestrictAccesstoCustomerBackEnds</shameless >> plug> >> >> Thanks! >> -- >> Mike >> >> >> On Wed, Jun 1, 2011 at 14:42, Robert Poreba <poreba.rob...@googlemail.com >> > wrote: >> >>> Mauricio, >>> >>> Yes, we are using phone tickets so I don't think this will work for us. >>> We could possibly try that in worst case so thanks anyway. >>> >>> Anybody else was trying something similar? >>> >>> -- >>> Kind Regards, >>> Robert >>> >>> 2011/6/1 Maurício Ramos <mauricio.ra...@wedotechnologies.com> >>> >>>> Hello, here we have a group for each queue and each agent we want to >>>> allow giving support on that queue, we configure it to be part of that >>>> group. Also, each queue corresponds to a system at a customer. >>>> >>>> >>>> >>>> This suit us because we just use web tickets (when you say “log calls” I >>>> am understanding you are using phone tickets… I am not 100% sure if this >>>> group approach would suit the usage for phone tickets). >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> [image: WeDo Technologies] <http://www.wedotechnologies.com/> >>>> >>>> *Mauricio de Andrade Ramos - Consultant II* >>>> Rodovia SC 401, Km 4, Espaço Primavera, Bloco C >>>> 88032-000 - Florianópolis - Santa Catarina - Brasil >>>> Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 >>>> mauricio.ra...@wedotechnologies.com >>>> www.wedotechnologies.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> Notice: The information in this e-mail and in any of its attachments is >>>> confidential and intended solely for the attention and use of the named >>>> addressee(s). >>>> If you are not the intended recipient, any disclosure, copying, >>>> distribution or retaining of this message or any part of it, without the >>>> prior written consent of WeDo Technologies, is prohibited and may be >>>> unlawful. If you received this in error, please contact the sender and >>>> delete the material from any computer. >>>> >>>> >>>> >>>> >>>> >>>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >>>> Of *Robert Poreba >>>> *Sent:* quarta-feira, 1 de junho de 2011 08:19 >>>> *To:* User questions and discussions about OTRS. >>>> *Subject:* [otrs] Restrict agent to only see one customer >>>> >>>> >>>> >>>> Hi All, >>>> >>>> >>>> >>>> Is there a way to set some of the agents to only see and be able to log >>>> calls for a particular customer. >>>> >>>> >>>> >>>> We have few people in the company that only deal with one customer. We >>>> don't want them to see details of other customers and we don't want them to >>>> be able to log calls for any other customers. >>>> >>>> >>>> >>>> Please let me know if this can be done or if you know any workarounds. >>>> >>>> >>>> >>>> -- >>>> >>>> Thank you >>>> >>>> Robert >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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